When does my subscription start?We enter all subscription orders as soon as they are received . Your subscription starts with the next issue to be published. If you wish to start with a different issue, please indicate this in the comments field on the order form.
How long does delivery take?
It depends on where you live. The US Postal Service does not guarantee fixed delivery times. The magazines are generally mailed from New Jersey the day we receive them, which is also usually the date they are published. Delivery can take several days to several weeks.
The US Postal Service states:"We try to offer the best delivery service possible for magazines and newspapers. When mail volume is very high, we cannot guarantee that there will be no delays."
Can my subscription be interrupted during my vacation?Yes. Let us know your dates a week before you plan to be away. Your subscription will be extended by the number of issues that go undelivered during your vacation.
Vacationing in the US?You can order a short-term subscription from us. Send your vacation dates and your US-address to firstname.lastname@example.org and we will mail you back with the costs.
Can I cancel my subscription?You can cancel at any time, and for any reason. We will mail you a refund check for undelivered issues, or, in some instances, credit your credit card. You can call or fax us, or send an email to email@example.com.
Can I pay in Euro?Yes. You can transfer Euros to our account in Germany. There is a printed order form that has detailed transfer information. This form also serves as your order confirmation. To find out the current cost of a subscription in Euros, contact firstname.lastname@example.org.
Are there free gifts, student discounts, trial subscriptions?
No. These are offered by the publishers and are only valid if the magazines are delivered to an address in Germany. These offers are not valid in the USA.
Can subscription prices change?The publishers reserve the right to change prices without prior notice.
How does the subscription get renewed?We will mail you a renewal notice about two months before your subscription ends. If you would like to renew, use one of our renewal options (mailing a payment, renewing via our web site). If you don't want to renew, do nothing. The subscription will automatically end.
Are there English editions of the magazines?
A few of our titles are published in an German and English edition, and a handful are published only in English. The majority are only available in German.